Workplace Solutions

Microsoft 365
Managed Services

Optimize Your Business Operations

Seamless, secure, and scalable Managed Microsoft Office 365 Solutions to empower your workforce.

Unlock the Full Potential of Microsoft 365 for
Your Business

Microsoft 365 is more than just a suite of apps—it’s a comprehensive platform that transforms how businesses operate. From cloud-based productivity tools like business email with Microsoft Outlook, Microsoft Teams, and OneDrive – to advanced security features that protect your data, Microsoft 365 empowers businesses of all sizes to work smarter.

As a leading Microsoft Office 365 service provider in Buffalo, our managed services are designed to optimize your operations, whether you’re transitioning to a cloud-based infrastructure or seeking to enhance your existing setup. As a trusted Microsoft 365 services provider, we ensure that your business processes are streamlined, secure, and scalable.

Our Comprehensive Microsoft 365 Managed Services

Managing your Microsoft 365 environment can be complex and time-consuming. Our PCI Workplace services cover every aspect of your Microsoft 365 environment, ensuring everything from tenant setup to security management is handled with precision and care, allowing your team to focus on what they do best.

Unified Endpoint Management

Configuration of DNS, TXT, CNAME, and MX records
Setting up user accounts
Management of user groups
Maintaining user access controls

PRODUCTIVITY AND COLLABORATION TOOLS

Microsoft Teams, SharePoint, and OneDrive:

Configuration of collaboration platforms
Management of permissions and access
Optimized Outlook functionality

COMPREHENSIVE REPORTING

Quarterly report on performance, usage, and health
Security insights, compliance, and operational efficiency

SECURITY AND COMPLIANCE MANAGEMENT

Enforcement of Multi-Factor Authentication
Management of Microsoft Defender for Business
Access Review, Data Loss Prevention, and Conditional Access
Secure Endpoint Management

ENDPOINT MANAGEMENT

Microsoft Intune
Deployment of devices using Microsoft Autopilot
Endpoint Detection and Response (EDR)
Windows 10/11 security and Defender policies
Mobile Device Management policies

SYSTEM MONITORING AND UPDATES

Tracking performance, security, and operational health
Management of updates and patches

Customized Office 365
for Business Plans:

PCI Workplace and Workplace+ are fully managed Microsoft 365 solutions, built for security, scalability, and seamless IT operations. Trust PCI’s dedicated IT professionals to proactively manage and support your Microsoft 365 environment, ensuring your team stays productive and secure. Our 24/7 expert support, automated patching, and proactive issue resolution minimize downtime and reduce IT overhead, allowing you to focus on growing your business.

PCI Workplace

This solution comes with all of the services detailed above and is designed to take the complexity out of managing your Microsoft 365 tenant.

Microsoft 365 Tenant Procurement, Implementation, And Management
Productivity And Collaboration Tools
Comprehensive Reporting
Security And Compliance Management
Endpoint Management
System Monitoring And Updates

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PCI Workplace+

All of the features from PCI Workplace are included in PCI Workplace+ with the addition of:

END-USER SUPPORT

Ensure your staff can confidently navigate the Microsoft 365 environment, with:

End-user support for the full Microsoft 365 suite, including troubleshooting, functionality assistance, and resolving usage issues.
Best-effort end-user support for general IT issues, helping resolve common technical challenges that impact productivity.
Resources and guidance to help users stay productive and take advantage of new features.

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Experience, Expertise, and Commitment

Why Choose PCI?

Keeping up with Microsoft’s constant stream of updates can be challenging—that’s where PCI Workplace and Workplace+ come in. Every quarter, we carefully curate and validate the latest Microsoft 365 features, testing them thoroughly in our own environment before rolling them out to yours. This approach ensures you receive only proven, secure, and business-ready enhancements that align with your organization’s needs.

But we don’t just test and deliver these solutions—we use them ourselves. Your Microsoft 365 environment is modeled after ours, following the same configurations, best practices, and security protocols. By living with the same tools and updates we provide to you, we gain real-world insight into their functionality and performance. This hands-on experience allows us to identify potential issues, fine-tune, and deliver a smoother, more reliable deployment for your business.

Flexible Microsoft 365 Licensing Options

PCI offers a range of Microsoft 365 licensing options to suit businesses of all sizes. Whether you need a standard Microsoft 365 subscription or access to premium features, our flexible pricing models ensure you get the best value for your investment. Our licensing solutions are designed to be cost-effective, scalable, and aligned with your business needs.

Ready to Secure Your IT?

Don’t wait for a breach to happen. PCI’s IT security services, including vulnerability scanning, endpoint protection, and security awareness training, are designed to keep your business secure from security threats and evolving cyber threats.

FAQs

How can PCI’s managed Microsoft 365 services enhance our existing IT infrastructure?

PCI’s managed Microsoft 365 services are designed to integrate seamlessly with your existing IT infrastructure, enhancing both functionality and security. Our team conducts a thorough assessment of your current systems to identify opportunities for improvement, such as unifying endpoint management, optimizing cloud storage, and enabling advanced security protocols. By leveraging Microsoft 365’s cloud-based solutions, we can help streamline your business processes, reduce operational bottlenecks, and ensure that your IT infrastructure is both scalable and future-proof.

What are the specific benefits of implementing unified endpoint management with Microsoft 365?

Unified endpoint management (UEM) with Microsoft 365 allows you to manage and secure all endpoint devices—including desktops, laptops, and mobile devices—from a single platform. This reduces complexity, improves security, and ensures that all devices comply with your company’s policies. With tools like Microsoft Endpoint Manager, you can deploy applications, enforce security policies, and perform remote troubleshooting. UEM also integrates with Microsoft’s security features, such as conditional access and data loss prevention, providing a comprehensive endpoint management solution that is both proactive and adaptable to evolving threats.

How does PCI ensure data integrity and compliance with Microsoft 365, especially in highly regulated industries?

For businesses operating in highly regulated industries, compliance and data integrity are non-negotiable. PCI’s managed services include configuring Microsoft 365’s advanced compliance tools, such as Information Protection, Compliance Manager, and eDiscovery, to meet industry-specific regulations like GDPR, HIPAA, and SOX. We implement robust data loss prevention (DLP) policies and use advanced threat protection (ATP) to monitor for and mitigate potential breaches. Regular audits and compliance checks are also conducted to ensure that your business remains compliant with regulatory standards, reducing the risk of fines and reputational damage.

Can PCI assist in optimizing our Microsoft 365 licensing to ensure cost-effectiveness without compromising on features?

Absolutely. Microsoft 365 offers a variety of subscription plans, and choosing the right one can be complex. PCI conducts a detailed analysis of your current and future business needs to recommend the most cost-effective licensing options. We look at factors like the number of users, required premium features, and the need for specific apps or services, such as advanced security or compliance tools. Our goal is to maximize your ROI by ensuring that you only pay for the features you need while retaining the flexibility to scale as your business grows.

How does PCI's Microsoft 365 migration service minimize disruption and ensure continuity during the transition?

Migrating to Microsoft 365 can be a complex process, especially for businesses with extensive data and applications. PCI’s migration service is designed to minimize disruption and ensure business continuity. We start with a comprehensive migration plan that includes data mapping, pre-migration testing, and a phased rollout to avoid downtime. We also implement data backup and disaster recovery strategies to protect against potential data loss during the transition. Post-migration, our team provides support and training to ensure your staff can effectively use the new system with minimal learning curve.

How does PCI tailor Microsoft 365 services for businesses with complex hybrid environments?

Many businesses today operate in hybrid environments that combine on-premises infrastructure with cloud services. PCI’s expertise in both realms allows us to create a cohesive IT environment where Microsoft 365 integrates seamlessly with your existing on-premises systems. We provide solutions for hybrid identity management, data synchronization, and security that enable smooth operation across both environments. For instance, we might implement hybrid cloud storage solutions that use both local servers and OneDrive or SharePoint, ensuring data availability and compliance while optimizing performance.