SUPPORT YOUR PROBLEMS BEFORE THEY HAPPEN
Your IT environments have a lot on their shoulders. Support them so they remain strong.
Post Integration Network Support (PINS)
Perhaps somewhere there’s a network that has never experienced an issue, a failure or downtime. That would be like a car that never needed a repair. It’s possible but we’ve never seen one. Your IT infrastructure is constantly on, constantly working. It’s going to need maintenance and replacement on occasion.
The unfortunate reality is that you don’t get a heads up. It just fails. This is where having a dedicated network support team on-call is crucial. The ability to be on-demand and respond with urgency makes the difference when systems experience outages due to hardware or other failures. We’re happy to respond immediately and get on-site to solve your issue.
Post Integration Network Support
PCI’s Post Integration Network Support (PINS) blends people, process and technology, allowing an organization to actively manage their business environment. It’s not just about technology, but about how technology and related processes and procedures can promote the bottom line of your business. Technology, standards, and disciplines have matured, allowing organizations to successfully deploy enterprise support management solutions they can easily manage, maintain, and adapt to their business environment.
PCI's Pins Support Offers:
- Dedicated Support Engineers
- Problem Management
- Network Troubleshooting and Support
- Help Desk
- Escalation Management
- Flexible coverage up to 24/7/365
- Minimal network downtime/business risk
- Increased business and user productivity
PCI’s PINS provides a single and accountable point of contact for your multivendor network environment. This robust support offering provides network fault isolation using proprietary troubleshooting tools. Welcome to a world of one-stop problem management across your multisite, multi-vendor LAN/WAN environment.