Relief from your IT Problems
There are things to be done. Perhaps, there are too many things to be done. This is the plight of many IT managers. That’s if you’re fortunate enough to have one. Ongoing service initiatives collide with new projects to create a narrow opening where progress has difficulty passing through. More IT talent would be welcome, wouldn’t it? Outsourcing exists for a reason. There are some things that are difficult to build and maintain by yourself.
Your IT department can often be one of those. Our team is full-fledged and provides outsourced IT services minute by minute. We’ve done the weeding out and equipping of the team for you. You simply reap the reward of a synchronized team that executes with precision.
You have open requisitions and pressure to get things done. You have service levels to maintain or improve, in addition to new IT initiatives to support. You need trained technical resources that add value from day one. They’re not easy to find, though.
The PCI Solution
PCI will competently supplement existing staff or fill open requisitions. Our technical resources receive on-site, full-time direction and assistance from seasoned PCI managers. Our individuals have experience in supporting clients with both short and long-term engagements with skill sets anywhere from entry level Client Engineers to highly skilled Network and System Engineers. All are assigned strategically, ensuring optimal efficiency and satisfaction.
NETWORK TO DESKTOP SOLUTIONS
As a premier outsourcing company with hundreds of seats under management, we have learned a great deal about how to add value from the network to the desktop. Our resources add value in the following areas:
- Help Desk
- Network Administration & Management
- Systems Management
- Remote Systems
- Desk-Side Support
- Web and Application Hosting
MORE THAN STAFF AUGMENTATION
PCI offers you significantly more than traditional staff augmentation. PCI provides significant value:
- Certified Professionals backed with PCI Investment—Training, Recognition, Career Development
- Peer-to-Peer Support Structure— Leveraging company-wide knowledge base and best practices
- On-Site Support Teams & Full-Time PCI Management
- High Resource Availability— Providing coverage and consistency
- Reports (Standard and Customized)
- Service Level Agreement (SLA) Management
PCI ADDED VALUE
The value that we add is truly in the quality of our people and the processes that we employ. This experience is replicated in each of our engagements as we recommend and apply “best practice” techniques that have made us the industry leader. PCI will work with you in establishing SLA’s, ensuring fulfillment of your business objectives.