This client had recently changed its leadership, introducing a new CEO to the business in addition to removing their VP of IT. With multiple offices internationally in addition to continued growth of employees and pipeline assets, their new CEO sought to analyze current IT capabilities and establish a short and long term strategy for the business.
Problem to be Solved
The new CEO was faced with the issue of supporting its clinical and administrative systems and staff, while ensuring compliancy for regulatory requirements (Sunshine Act, HIPAA, SEC, etc.) and remaining accountable to shareholders; all without knowing if he had the infrastructure, personnel, applications and capabilities to do so.
As a long-time biopharmaceutical executive the new CEO quickly realized he didn’t have the expertise to properly assess their IT systems and staff.
The PCI Solution
Through a mutual business relationship PCI was introduced to the client and its new CEO. PCI provided a team of professionals lead by a senior technology executive to analyze the clients IT environment with a focus on people, process and technology. PCI found significant challenges in all three areas. This client did not have the right leadership or skillset in its current IT staff, the right level of IT maturity in its processes, the appropriate IT security to protect the business, or the right technology architecture in its systems to provide compliancy, adequate end-user support, and the ability to support business growth.
Through its CIO Services PCI positioned itself as an IT business partner to the CEO and Board of Directors; providing leadership, strategy and accountability. Using PCI’s recommendations the client restructured its IT department – removing those not providing value to the business, optimizing the remaining employees, establishing structure and empowering new IT leaders that partner with PCI.
PCI also introduced a centralized hosting platform within its datacenters that brought the businesses IT systems, data management, and application access under one roof. This move immediately provided regulatory compliancy for the business – while improving security, performance and the end-user computing experience. Additionally, the PCI help desk is now the main contact for end-user support – acting as the primary support entity for the business, while becoming the liaison between its end-users and third party IT vendors.
– Established compliance within industry regulation (Sunshine Act, HIPAA, SEC, etc.)
– Greatly improved IT security – mitigating risk to the business
– Increased accountability and productivity from the IT staff
– 35% savings within the clients IT budget